Terms & Conditions


Terms & Conditions of Use of the Website

Welcome to the Regent Jewellers Website. By continuing to use this Website, you are indicating that you accept these Terms & Conditions of Use. If you do not agree to be bound by these Terms & Conditions of Use you should immediately stop using the Website.

Please note that any purchases you make on this Website will be governed by our Terms & Conditions for Buying Goods Online.

Please also read our Privacy Policy for details about data protection and how we use the personal information you give us through this Website.

You can print out any page from this Website, including any of its Terms & Conditions, by selecting Print from the File menu of your internet browser.
Definitions

"We" and "us" means Regent Jewellers Ltd

"Website" means the website at www.regentjewellersweston.co.uk

"You" means the person using the Website whether as a guest or as a registered user.

The Website is intended for UK users only. Regent Jewellers Ltd operates this Website. You can find further details about us under the About Us Section.

Website content

All copyright, trademarks and other intellectual property rights in all materials or content contained in the Website are owned or licensed by us (unless otherwise specified)

Except as specifically authorised below, you may not do any of the following without obtaining our prior written consent:

copy, reproduce, distribute, republish, download, display, post, transmit, commercially exploit or create derivative works of any part of the Website. This prohibition applies, but is not limited, to the text, graphics, animations, photographs, pictures, data, images, audio and video clips available from the Website;
download, edit, reproduce or use any material and content contained within the Website for the purpose of advertising, promoting, endorsing or implying any connection with you or any third party;

utilise any data mining, robots, or similar data gathering/extraction tools to extract (whether once or many times) for re-utilisation, any substantial parts of the Website; or
create and/or publish your own database that features substantial parts of this Website (including without limitation prices and product listings).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact Us page to apply for permission to reproduce the Website or any part of it.


Your obligations

You will not:

use the Website (or any part of it) for any illegal purpose and agree to use it at all times in accordance with all relevant laws;
upload or transmit through the Website (i) any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material, including without limitations, any comments which are defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;

use the Website in a manner which (i) may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);

You may not use any of our logos or proprietary marks as part of the link without our express written consent (which consent we may withdraw at any time);

frame or use framing techniques to enclose any part of the Website or any content accessible on it without our express written consent. You will not use any meta tags or any other hidden text using our (or our affiliates') names, logos, brands or marks without our express written consent. Any unauthorised use terminates the permission or license granted by us to use this Website in addition to our other rights; or

attempt any unauthorised access to any part or component of the Website.

You warrant that by accessing and using the Website you will not be in breach of any laws or regulations that apply to you.

We may monitor any activity and content associated with the Website. We will investigate any reported violation of these Terms & Conditions of Use or complaints relating to the Website and take any action that we believe is appropriate.

Our liability to you

While we make every effort to ensure our Website is as accurate, current, complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. Any product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact Us prior to placing an order on the Website.

The Website is provided, on an "as is" and "as and when available" basis without any representation or endorsement and we make no warranties of any kind, whether express or implied, in relation to the Website or its content offered on the Website.

We cannot guarantee that the Website is free from computer viruses, and you should take your own precautions in this respect. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website.

We will try to make sure that the Website is always available. However, this is not always possible and access to the Website may be suspended temporarily and without notice in the case of any system failure, maintenance or repair or for any other reasons outside our control, as well as for any breach by you of these Terms & Conditions of Use.

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.

We remain liable however for:

loss, damage, death or personal injury resulting from our negligence;
fraud or fraudulent misrepresentations;
any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

Links and third party e-commerce

The Website may contain links to other websites; these external websites are not under our control. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites. We are not liable for such websites and cannot make any guarantees about them.


Please also see our Privacy Policy for more details of how we use your information.

 

Suspension or termination of the Website or services

We reserve the right to suspend or terminate the Website or remove any of the services on it with immediate effect at any time, and without notice, for example if:

there is a change in the law that limits our ability to provide the Website;
an event beyond our control stops us providing the Website (eg: technical difficulties).

Changes to Terms & Conditions of Use of this Website

We reserve the right to change these Terms & Conditions of Use from time to time. If this happens, we will post the new Terms & Conditions of Use on the Website. It is your responsibility to ensure you regularly check these Terms & Conditions of Use to familiarise yourself with their terms and check any updates. If you do not wish to be governed by the revised Terms & Conditions of Use, please stop using the Website.


General

These Terms & Conditions of Use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions of Use is found to be invalid by law, the rest of them remain valid and enforceable.


Terms & Conditions for Buying Goods Online

Welcome to the Regent Jewellers online service. Please read these Terms & Conditions for Buying Goods Online before placing an order. By placing an order using this service you are accepting these Terms & Conditions for Buying Goods Online. These Terms & Conditions for Buying Goods Online only apply to goods purchased online using this Website.
Definitions & general considerations

"Personalised Jewellery" means any items of jewellery that is created or altered by us in accordance with your specifications (this includes but is not limited to items with customised design, metals, stones or engravements).

"We" and "us" means Regent Jewellers Ltd

"Website" means the website at www.regentjewellersweston.co.uk

"You" means the person using the Website to purchase any of our goods online.

"Working days" means all days other than Saturdays, Sundays and English statutory and public holidays.

By using the Website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this Website with the consent of your parent or guardian.

Please note that only residents of the United Kingdom may use the Website to purchase Goods.


Process for online orders and cancellations
Ordering process and contract formation

By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

Certain steps must be followed for a binding contract to be formed between us, which are described below. After you have placed your order:

we will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us and at this stage no contract is formed between us;

when we despatch your goods we will send you a confirmation email. This email constitutes a formal acceptance of your order by us. This also means that a binding contract between us is formed and you and we are obliged to fulfil our obligations under that binding contract.

Please note orders will only be despatched once we have authorisation from your payment card issuer. We will aim to inform you as soon as possible if there is an issue with the payment authorisation process or with any validation checks for your order. We will not accept your order if payment is not authorised. Where there are issues with the authorisation process or validation checks, your delivery may be delayed as a result.

We do not have to accept your order, and in particular, we will not accept your order if:

we do not have the goods in stock/the goods in stock appear to be damaged

your payment is not authorised;
there is an error on our Website regarding the price or other details of the goods;
you have cancelled your order in accordance with the instructions below

We will be in contact with you as soon as practicable (by email or by phone) in each of the above circumstances to discuss your options. We reserve the right to refuse any order.


Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we have sent our Despatch Email to you. Please see the Contact Us page for our telephone number and email. To cancel your order, you will need to give us your name and address details, as well as your order number.

Please note the above does not apply to your orders for Personalised Jewellery (please see our dedicated Personalised Jewellery order section below).


Returning goods after despatch

If you do receive faulty goods  and wish to return them you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us if you would like to return your goods. Goods must be returned in their original condition, including immediate packaging.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.


Personalised Jewellery orders

You may change your mind and notify us that you wish to cancel your order for Personalised Jewellery at any time before you receive our email confirming acceptance of your order for Personalised Jewellery (see Ordering process and contract formation above).

Once you have received our order confirmation email, a binding agreement will be formed and you will no longer have the ability to cancel your order.

Product availability

Our Website only shows goods available for purchase in the UK (including Northern Ireland). We are unfortunately unable to despatch goods to addresses outside the UK or in the Channel Islands.

If the goods you have ordered are unavailable, you will receive an email notification or call from us to confirm this.

For more details on our delivery options see the Delivery information page.


Pricing and payment

Prices throughout the Website are quoted in Pounds Sterling and payment can only be accepted in Pounds Sterling. Prices include VAT.

Packing and delivery costs will be added to the total price of your goods (and will be clearly indicated on your order check out page). Prices quoted on the Website are applicable exclusively to goods purchased through this Website. Prices applicable to goods for purchase ins-store  may differ from those quoted on this Website.

While we make every effort to ensure that the goods shown on our Website are currently available at the price shown on the Website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable at the price or conditions shown, you will be notified as soon as possible.

If a pricing error is made on our Website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled and no payment will be taken from you if we cannot get in contact with you to notify you of the error.


Our Liability

While we make every effort to ensure our Website is as accurate, current, complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact Us prior to placing an order on the Website.

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.

We remain liable however for:

    loss, damage, death or personal injury resulting from our negligence;
    fraud or fraudulent misrepresentations;
    any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
    defective products under the Consumer Protection Act 1987; or
    any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.


Changes to Terms & Conditions for Buying Goods Online

We reserve the right to change these Terms & Conditions for Buying Goods Online from time to time. If this happens, we will post the new Terms & Conditions for Buying Goods Online on the website. If you do not wish your purchase(s) to be governed by the revised Terms & Conditions for Buying Goods Online, you must not place any further orders.

These Terms & Conditions for Buying Goods Online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions for Buying Goods Online is found to be invalid by law, the rest of them remain valid and enforceable.


Special Offers

Special Offers apply to selected items available for purchase on this Website. Regent Jewellers Ltd may run special offers instore in which case separate terms and conditions may apply.

Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.

Company Information

Regent Jewellers Ltd
33 Regent Street
Weston-super-Mare
Somerset
BS23 1SF

Registered in England under no. 07607864


If you have any questions relating to this website, please contact us:

    Email: info@regentjewellersweston.co.uk
    Telephone: 01934 412031
    Write to: 33 Regent Street, Weston-super-Mare, Somerset, BS23 1SF